Mrcoin Privacy Policy – Malaysia Member Data Protection

1 Introduction

Mrcoin, operated through the official platform mrcoin.fun, cares deeply about the privacy and data security of every member who uses our services. This Privacy Policy is provided to inform you clearly and transparently about our practices in handling personal information.

We understand that your trust is our most valuable asset. That is why mrcoin has built a robust data protection system that complies with international security standards, ensuring your information remains in responsible hands at all times. Every action we take regarding your data — from collection through storage to deletion — is carried out with your best interests as our top priority.

By registering or using the mrcoin platform, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our services. Any enquiries may be directed to our support team, available 24/7.

2 Information Collected

Mrcoin collects various categories of information depending on how you interact with our platform. This information is divided into three main categories:

A. Information You Provide Directly

• Full name as shown on official identity documents.
• Date of birth for age verification purposes.
• Active email address and mobile phone number.
• Bank account or digital wallet details for processing deposits and withdrawals.
• Copies of identification documents (MyKad/Passport) during the KYC process.
• Account passwords are stored in encrypted format.

B. Information Collected Automatically

• IP address and device information used to log in.
• Game session data including date, time, game type, and wagering amounts.
• Deposit and withdrawal transaction history.
• Cookie and tracking technology data as described in Section 6.
• Geolocation information at the country or regional level.

C. Information from Third Parties

• Identity verification data from KYC service providers we partner with.
• Payment verification information from licensed payment processors.
• Information from anti-money laundering (AML) watchlists as required by law.

3 How We Use Your Data

All information collected by mrcoin is used responsibly and only for legitimate purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and maintaining your member account, including the KYC process and age verification.
• Transaction Processing: Processing deposits, withdrawals, and all financial activities related to your account securely and promptly.
• Service Delivery: Enables you to access and enjoy all games and services available on the mrcoin platform.
• Security & Fraud Prevention: Detecting and preventing suspicious activity, fraud, money laundering, and platform abuse.
• Communications: Sending important notifications regarding your account, transactions, promotions, and policy updates — only to members who have consented to receive such communications.
• Service Improvement: Analysing aggregated and anonymised usage patterns to improve the user experience on the platform.
• Legal Compliance: Fulfilling applicable legal, regulatory, and compliance obligations.

4 Data Storage & Security

Mrcoin invests seriously in security infrastructure to ensure your personal data is always protected from unauthorised access, breaches, or misuse. The following are the key security measures we practise:

• 256-bit SSL Encryption: All data transmitted between your device and mrcoin's servers is protected by industry-standard SSL/TLS encryption, ensuring no third party can intercept your information in transit.
• Stored Data Encryption: Sensitive information such as passwords and financial data is stored in encrypted format using the latest hashing algorithms. No mrcoin staff can view your password in its original form.
• Layered Access Control: Only authorized personnel with a legitimate business need may access member data, and every access is logged for audit purposes.
• 24/7 Monitoring: Our continuous security monitoring system detects any suspicious activity in real time and takes immediate action if a threat is identified.
• Two-Factor Authentication (2FA): mrcoin members can enable two-factor authentication for an added layer of account protection.
• Regular Security Audits: The mrcoin platform undergoes regular penetration testing and security audits by independent third parties to identify and address any vulnerabilities.

5 Data Sharing

Mrcoin does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, in limited and specific situations, we may need to share your data with the following parties:

• Payment Service Providers: Required financial information is shared with licensed payment processors solely for the purpose of processing your deposits and withdrawals.
• KYC Service Providers: Identity data is shared with audited third-party identity verification providers to meet compliance requirements.
• Game Service Providers: Minimum required gaming data is shared with game software providers to enable smooth game delivery.
• Legal Authorities: mrcoin will disclose information to authorities when required by law, court order, or to fulfil regulatory obligations.
• Business Transfer: In the event of a merger, acquisition, or asset sale, member data may be transferred as part of the transaction with appropriate notice provided to members.

All third parties we work with are required to comply with strict data security standards and to use shared information solely for the stated purposes. Every data-sharing arrangement is backed by a legally binding data protection agreement.

6 Cookies & Tracking Technologies

Mrcoin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining your login session and remembering your language preference. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helps us understand how members use the platform through aggregated and anonymised data, to identify areas for improvement.
• Functional Cookies: Remembering your preferences and settings, such as preferred betting denominations and display settings, to deliver a more personalised experience.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorized access.

You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect platform functionality. For more information on managing cookies, please refer to your browser's help guide.

7 Your Rights

As a mrcoin member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the mrcoin support team via live chat or email at [email protected]. We will process your request within 30 business days.

8 Children's Data

The mrcoin platform is a service restricted to individuals who are aged 18 years and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

As part of the registration process, all prospective members are required to confirm that they are 18 years of age or older. Our KYC process is specifically designed to detect and prevent registration by underage individuals.

If we discover that personal data of a minor has been collected without valid knowledge or consent, we will take immediate steps to delete that data and close the relevant account. If you believe your child has registered on our platform, please contact our support team immediately.

9 Third-Party Links

The mrcoin platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the mrcoin platform and does not cover the privacy practices of any third-party websites or services.

We recommend that you read the Privacy Policy of each website you visit separately. mrcoin is not responsible for the content, policies, or privacy practices of any third-party websites.

Third-party service providers working with mrcoin — such as payment processors and gaming software providers — have their own privacy policies governing how they handle data shared with them for the purposes of our services.

10 Policy Amendments

Mrcoin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any amendments will be posted on this page with an updated effective date.

For amendments that involve material changes to how we use your personal data, we will provide reasonable notice via your registered email or in-platform notification at least 14 days before those amendments take effect.

Your continued use of the mrcoin platform after any Privacy Policy amendments are published will be considered your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by mrcoin, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the mrcoin platform
• Response Time: We are committed to responding to all privacy enquiries within 5 business days